[Hiring] Lab Dispatcher @TridentCare

Role Description

Job Requirement is to operate and utilize tools required to complete duties assigned:

• General computer use and operations
• Nextel/Motorola/Blackberry operations and programming
• General office skills necessary to complete assigned tasks properly

Control and oversee that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.

• Review, organize, and distribute all cases using common knowledge of coverage areas
• Utilize available on-duty scheduled Phlebotomists
• Conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis
• Control full completion of all work assignments, providing assistance to assure completion when needed
• Complete preparation of multiple Phlebotomist’s daily work assignments (printout)
• Maintain communication throughout the shift, tracking and possible re-routing if necessary
• Work cooperatively and fully communicate verbally with various departments to ensure case completion
• Accommodate various facility special requests and honor high priority laboratory orders
• Expedite urgent cases conducting constant follow-up
• Provide detailed written documentation of issues that occur throughout the shift
• Conduct mild investigations of situations or oversee immediate handling of unexpected problems
• Notify Dispatch Manager of any issues that are difficult to control immediately
• Identify and pursue self-improvement needs, adapting to changes when proposed
• Perform other duties as assigned and help out when attendance issues arise
• Maintain a positive attitude during crises and engage in daily teamwork with minimal encouragement
• Assist with high volume important phone calls from facilities and phlebotomists

Qualifications

• Must have a High School Diploma or equivalent
• Prefer dispatch experience; some medical terminology helpful
• Must pass a drug screen and criminal background check

Requirements

• Ability to organize and control multiple tasks at one time in a fast-paced, high-volume Laboratory Dispatch Office setting
• Ability to handle large volumes of telephone assistance with various departments and connecting personnel
• Ability to operate, program, and use a Nextel/Blackberry to handle a large volume of personnel out in the field
• Must be trustworthy and able to work well without total supervision
• Knowledge of general area logistics and ability to distinguish various locations throughout the Southern California Region
• Ability to utilize various tracking tools available to control decisions with minimal confusion
• Must be self-motivated, dependable, and competent

Company Description

Diagnostic Laboratories and Radiology will consider for employment qualified applicants with criminal histories in a manner consistent with the Federal, State, and City requirements of the Initiative for Hiring (Ban the Box) Ordinance.