[Hiring] L2 Support Engineer @Swarmer

Role Description

We are looking for a L2 Support Engineer to provide first-line technical support for our UAV and mission software in real operational environments. You will:

• Check access permissions, basic setup, and version актуality
• Answer common user questions and recommend best practices
• Analyze metrics, logs, and configurations for first-line issue triage
• Attempt to fix issues independently; escalate to L3/developers when needed
• Create and update user instructions, knowledge base articles, and guides
• Introduce new features and system updates during user onboarding and training
• Run short workshops or video demos
• Communicate with users and structure feedback for the development team
• Create improvement requests based on recurring needs and pain points

Tools You’ll Work With

• Monitoring & analytics: Grafana, VictoriaMetrics (Prometheus), VictoriaLogs (ELK)
• Task management: Jira, Confluence
• UAV software stack: Ardupilot, Betaflight, iNav
• Mission software: Mission Planner, QGroundControl

Qualifications

• Basic understanding of networks (TCP/IP, DNS, HTTP)
• Basic understanding of radio communications
• Basic understanding of operating systems (Linux, Windows, Android)

Benefits

• Work on systems that are actively used on the frontline
• Opportunity to work with a modern tech stack and advanced drones
• A fast-paced environment where your ideas directly impact the product
• Career growth path toward QA, Development, or PM tracks
• Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year)
• Flexible remote work options where possible

Hiring Process

• ✔️ Intro Call with TA Specialist
• ✔️ Tech & Management Interview
• ✔️ Final Interview
• ✔️ Offer

Why This Matters

Ukraine is deploying 5 million drones in 2025 alone. The US and NATO are paying attention. The future of defense isn't more pilots — it's smarter software. We're not selling PowerPoints; we're selling proven technology that's been refined under the most demanding conditions imaginable.

Our team is direct, moves fast, and doesn't waste time on performative nonsense. If you want a company with seven layers of approval and endless consensus-building, this isn't it. If you want to do the most important work of your career with people who say what they mean and execute, let's talk.

Ready to Apply?

If you’re excited about solving complex challenges and eager to contribute to the safety and security of Western-Democratic nations, please get in touch!