[Hiring] L2 Support @Weekday AI

Role Description

• Demonstrated experience in server patching and upkeep, including scheduling, testing, deploying, and verifying patches to ensure system stability and security while minimizing downtime.
• Extensive understanding of updating firmware on network devices, encompassing routers, switches, and firewalls, with the ability to perform these updates without disrupting network operations.
• Practical experience managing patches on Windows OS and iOS, ensuring compatibility and functionality across different environments and promptly addressing any issues arising from the updates.
• Knowledgeable about patch management tools and automation workflows, leveraging technologies to streamline patch deployment processes and maintain comprehensive audit trails.
• Comprehension of IT security best practices and vulnerability handling, including identifying, prioritizing, and mitigating security risks related to unpatched systems to protect organizational assets.
• L2 support with a focus on troubleshooting and resolving complex technical issues, providing expert assistance to end-users and ensuring high service quality through efficient incident management.

Qualifications

• Min Experience: 4 years
• Location: Remote (India)
• Job Type: Full-time

Requirements

• Salary range: Rs 1500000 - Rs 2500000 (ie INR 15 - 25 LPA)