[Hiring] Junior Technical Support Specialist @U.S. Bank

Role Description

As a support representative, you will:

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
• Act as the first point of contact for inbound inquiries, ensuring clear communication and timely resolution of issues.
• Diagnose technical and service-related problems and guide merchants through appropriate solutions.
• Escalate complex issues when required, ensuring proper follow-up and resolution.
• Maintain accurate documentation of issues, actions taken, and outcomes.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of customer service experience.

Requirements

• Basic understanding of payment processing, products, services, and standard troubleshooting procedures.
• Strong telephone, verbal, and interpersonal communication skills.
• Ability to manage challenging customer interactions with professionalism and empathy.
• Solid problem-solving skills, including recognizing when escalation is required.
• Proficiency in Microsoft Office and general computer applications.
• Strong time management and organizational skills, with the ability to manage multiple priorities.
• Demonstrated commitment to delivering high-quality customer service.

Benefits

• Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees, focused around financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Work Arrangement & Schedule

• The team operates on a 24/7 shift model, with 8-hour shifts.
• Typical start times include: 06:00, 08:00, 09:00, 10:00, 11:00, 13:00, 14:00, and 22:00.
• Flexibility to work across shifting schedules, including evenings, weekends, and holidays, is required.

Location Expectations

• This role is designated as home-based / remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.