[Hiring] Junior Developer Support Engineer @Algolia

Role Description

The Junior Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer in Eastern or Central time zones to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.

As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.

YOUR ROLE WILL CONSIST OF:

• Handling technical requests via web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
• Submitting bug reports to the Engineering team for problems needing attention.
• Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

Qualifications

• Ability to work Eastern or Central Standard Time.
• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Experience with web development and/or REST APIs.
• Experience in technical customer support, supporting SaaS enterprise software ideally.
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on-call rotation.

Requirements

• Basic familiarity with iOS & Android platforms.
• Experience supporting open-source projects & their GitHub communities.
• Experience with Shopify, Magento.
• Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure).

Benefits

• Remote US: Base Salary Pay Range $69,500 — $85,000 USD.
• Flexible workplace strategy designed to empower all Algolians.
• High-trust environment with autonomy to choose where to work.
• Global presence with offices in Paris, NYC, London, Sydney, and Bucharest.

Company Description

Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.