[Hiring] Junior Customer Success Manager @WorkMotion

Role Description

We don’t just need a Junior Customer Success Manager — we need a relationship builder and strategic advisor. We’re looking for someone who gets their energy from building trusted partnerships, navigating complexity, and driving long-term impact within high-value accounts, while keeping a sharp, analytical focus on how their work delivers real business impact.

This isn’t a role for someone who wants to stay in their lane. You’ll be at the center of it all — supporting account strategy, driving proactive engagement, and influencing customer outcomes — ensuring everything you touch is data-informed, relationship-driven, and commercially aligned with our wider goals.

You won’t be a solo operator. You’ll collaborate with Sales, Operations, Legal, Finance, and Product teams, bringing everything together to ensure consistency, impact, and momentum across the board.

As a Junior CSM, you will:

• Own and support the success of a high-value client portfolio
• Drive structured account planning and proactive engagement, identifying risks and expansion opportunities
• Manage executive-level stakeholders and complex multi-country setups
• Monitor account health and metrics, ensuring long-term growth and retention
• Coordinate cross-functional initiatives to resolve escalations and optimize the client experience

Qualifications

• Minimum 1 year work experience in Customer Success, Sales or Business Development Representative roles
• Language: Native German. English: excellent verbal and written communication abilities.
• Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Diligent Documentation: maintaining thorough and accurate records
• Customer-Centric Mindset: Every client matters!
• Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction
• Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs
• Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction
• Negotiation and influencing skills

Requirements

• Bonus Points If You Bring
• System Knowledge: familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations.
• Experience with mid-market or enterprise clients

Benefits

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge.
• Stay connected: Take part in exciting annual team meetups!
• Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.