[Hiring] Junior Customer Success Manager @Sumsub

Role Description

We are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

Qualifications

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
• Basic understanding of KYC will be a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

Benefits

• Remote-first, trust-based culture.
• True flexibility with no fixed 9-to-5 schedule.
• Fair, transparent pay benchmarked against the market, with a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
• 401(k) Retirement Plan with a 4% company match and immediate vesting.
• 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days.
• Winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday.
• Comprehensive medical, dental, and vision coverage from day one.
• Opportunities for personal development and learning.
• Team offsites fully covered for collaboration and recharge.
• Access to the tools and hardware needed to do your work well.
• A friendly and inclusive work environment.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

• Trusted by over 4,000 clients across various sectors including financial services, crypto, mobility, trading, marketplaces, education, and iGaming.
• Recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor.
• 92% of employees are proud to be Sumsubers, and 90% say their work is interesting and challenging.