[Hiring] Jewelry Support Specialist @Inktel Contact Center Solutions

Role Description

We're hiring work-from-home independent contractors who can serve as Jewelry Support Specialists to represent Pandora Jewelry. Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. Individuals must also be able to establish a designated workspace, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email, and chat. Training will be provided on client information and systems used.

Job Responsibilities:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
• De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root causes of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best-in-class service.

Qualifications

• Friendly and optimistic!
• Passionate about Jewelry and Fashion!
• Excellent interpersonal, verbal, and written skills.
• Passionate about serving others and a strong desire to take ownership to resolve issues.
• Able to quickly navigate through multiple systems simultaneously.
• Excellent problem-solving skills & must have a “can do” attitude.
• Able to communicate effectively with customers, management, and peers.
• Customer service experience obtained in retail, hospitality, or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays.
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8:00 AM - 10:30 PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday.

Requirements

Technology Requirements:

• Minimum PC Requirements:
  • CPU Speed: Dual Core 1.2 GHz or better (Intel Core i3 or AMD Ryzen 3 or better).
  • Hard Drive: 40 GB or more of available space; 100 GB or more of total space.
  • Memory: 4 GB of RAM minimum; 8 GB of RAM or better is preferable.
  • Operating System: Windows 10 or 11 Home or Pro (No Macs or Chromebooks).
  • Two (2) available USB 2.0 or greater ports.
• Minimum Monitor and Accessory Requirements:
  • Monitor: 1280 x 1024 (SXGA) screen resolution; 1920 x 1080 (Full HD or 1080p).
  • USB Headset with Microphone: JPL TT3 Evo Binaural Headset with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function.
  • Camera: Integrated or USB Camera (Dual monitors may be required on some client programs).
• Minimum Software Requirements:
  • Google Chrome: Latest version of Google Chrome for Windows.
• Minimum Internet Connectivity Requirements:
  • Standard Connection / Speed: Hard-wired connection (no wireless); Minimum 45 Mbps download / Minimum 10 Mbps upload; Internet connection must not be shared with more than 3 devices in the same location.
  • Maximum Latency Threshold: 120 milliseconds (ms).

Company Description