[Hiring] Italian speaking Customer Support Agent @Next Job Abroad

Role Description

We're looking for Italian speakers for several different projects right now!

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Qualifications

• Superior verbal and written skills in Italian
• Very good English knowledge
• Ability to understand the main ideas of complex text on both concrete and abstract topics
• Ability to fluently interact without strain for either party
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• High attention to details and follow through
• An effective team player who can also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

Benefits

• Complete support to help you ease your relocation to Greece (or client covers your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity