[Hiring] Italian-Speaking Customer Success Specialist @transcosmos (TCIS)

Role Description

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!

As a Italian-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.

Please note that although this is a remote position, the work must be performed within Hungary!

Key Tasks and Responsibilities:

• Understand and drive customer success goals
• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

Working hours:

• Permanent employment contract
• Full-time (40 hours/week) or part-time options available
• Working hours: Monday to Friday, between 9:00 AM and 6:00 PM

Qualifications

• Good Knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship Management
• Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage
• Strong customer-centric mindset
• Empathy and great listening skills
• Excellent English and Italian communication skills (spoken and written)
• Structured approach, with great organization and time management
• “Can-do” attitude in a dynamic work environment

Requirements

• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and Customer Success or Account Management role
• Customer Service and/or account management experience
• Have a proven track record demonstrating the skills and qualities outlined in this document
• Good command of written and spoken English and Italian (Speech, Written, Reading, Comprehension)

Benefits

• Competitive salary and cafeteria benefit package
• Supportive, international team
• Engaging team building and social activities
• A modern office environment
• Full paid training

📌 Please note: While the position is remote, you must be located in Hungary during the employment!

📩 Apply now and help our customers succeed – in Italian and beyond!