[Hiring] Italian Speaking Customer Expert @Mercier Consultancy Group

Role Description

We are currently searching for talented individuals to join our team as Italian Speaking Customer Experts for an Electronics Leader position in Greece. This role represents an exceptional opportunity to advance your career within the fast-paced telecommunications industry while enjoying the Mediterranean lifestyle. If you are passionate about technology and customer excellence, this is the perfect career move for you.

Key Responsibilities

• Provide high-level support for a global electronics and telecommunications client via phone, email, and chat.
• Assist customers with inquiries regarding telecommunications hardware, network settings, and smart device connectivity.
• Troubleshoot technical issues with electronics, ensuring a premium resolution experience for every user.
• Maintain detailed documentation of customer interactions within our telecommunications management systems.
• Drive brand loyalty by offering proactive advice and solutions tailored to the user's technological needs.
• Stay updated on the latest telecommunications trends and product updates to provide accurate, expert-level information.
• Collaborate with international teams to optimize service delivery processes and internal quality benchmarks.

Qualifications

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the telecommunications and electronics sector.
• Excellent communication skills with a focus on empathy and professionalism.
• Ability to navigate multiple software platforms efficiently.
• Commitment to delivering exceptional service in a professional, remote work setting.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Exceptional career growth opportunities within the global telecommunications industry.

How to Apply

If you are ready to take the next step in your career and join our world-class team as an Italian Speaking Customer Expert for an Electronics Leader, please click the Apply Now button below. We look forward to reviewing your application and welcoming you to the Mercier Consultancy Group network.