[Hiring] Italian-Speaking Agent @Tendril

Role Description

As a Remote Italian-Speaking Agent, you'll make outbound calls using our platform and connect contacts with our Representatives. Your job is simple:

• Handle the gatekeeper professionally.
• Follow the provided script.
• Communicate clearly and confidently in Italian.
• Transfer the call to the appropriate Representative when the contact is ready.
• No selling. No cold pitching. Just facilitating the connection.

This Role Is Perfect for You If:

• You're looking for a flexible, part-time opportunity from Monday to Friday, with no weekend shifts.
• You want to earn extra income working remotely.
• You're fluent in Italian and comfortable speaking with contacts over the phone.
• You have a quiet workspace and a reliable internet connection.
• You enjoy communicating with people and following clear processes.
• You're dependable, attentive to detail, and comfortable working independently.

What You'll Be Doing:

• Join scheduled hourly calling sessions using our platform.
• Make a high volume of outbound calls.
• Communicate with live contacts in Italian and navigate gatekeepers professionally.
• Transfer qualified calls to the appropriate Representatives.
• Handle basic objections using the provided scripts and rebuttals.
• Take accurate notes and record call outcomes in the platform.
• Multitask effectively while maintaining professionalism and call quality.
• Collaborate with a friendly, international team.

Qualifications

• Fluent or native-level Italian (C1–C2).
• Basic to intermediate English and Spanish is a plus for internal communication.
• Strong verbal communication and active listening skills.
• Ability to follow scripts, instructions, and established processes.
• Basic computer skills, including familiarity with Google Workspace tools.
• A reliable computer and internet connection.
• A quiet, distraction-free workspace.

Requirements

• Computer with at least 8 GB RAM.
• Intel Core i5 or AMD Ryzen 5 processor or better.
• Stable internet connection with speeds of at least 100 Mbps.
• Headset with a working microphone.
• Previous call center, customer service, telemarketing, or phone-based experience is a plus, but not required.

Benefits

• 100% remote work: Work from home without commuting.
• Flexible scheduling: Share your availability for scheduled calling sessions.
• Hourly/session-based pay: Earn according to the sessions you work.
• Training and ongoing support: Learn our platform, scripts, and processes.
• International work environment: Collaborate with a friendly, multicultural team.
• Professional development: Strengthen your communication, technology, and remote-work skills.