IT Support Specialist I @iHerb
Customer Service
Salary usd 22 - 32 per..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted YDay

[Hiring] IT Support Specialist I @iHerb

YDay - iHerb is hiring a remote IT Support Specialist I. 💸 Salary: usd 22 - 32 per hour 📍Location: USA

Role Description

Under general supervision, the IT Fulfillment Technician will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers, and other related hardware peripherals. This includes:

  • Performing maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks.
  • Troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods.
  • Using a ticket management system and performing project-based work to guide daily tasks.
  • Mentoring, assisting, and training with team members to ensure adherence to company standards, policy, and procedures while meeting documented SLA’s.

Qualifications

  • Ability to communicate technical information to nontechnical team members.
  • Ability to install, configure and maintain computers, networks, and related hardware and software.
  • Ability to identify and resolve computer system malfunctions and operations issues.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.

Requirements

  • This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.
  • Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred.

Benefits

  • Eligibility to participate in medical, dental, vision, and basic life insurance programs.
  • Enrollment in the company’s 401(k) plan.
  • Time Off and Paid Sick Leave pursuant to the company’s policies.
  • Paid holidays throughout the calendar year.
  • Potential for Restricted Stock Units and annual bonuses based on eligibility and performance criteria.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Support Specialist I @iHerb
Customer Service
Salary usd 22 - 32 per..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted YDay
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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