[Hiring] IT Support Specialist I @iHerb

Role Description

Under general supervision, the IT Fulfillment Technician will perform a variety of tasks related to supporting and maintaining end-user devices including Windows/MacOS laptops, desktops, network/local printers, and other related hardware peripherals. This includes:

• Performing maintenance tasks such as installing software, installing and moving workstations, and other general IT maintenance tasks.
• Troubleshooting end-user devices, software problems, network issues, and other common troubleshooting methods.
• Using a ticket management system and performing project-based work to guide daily tasks.
• Mentoring, assisting, and training with team members to ensure adherence to company standards, policy, and procedures while meeting documented SLA’s.

Qualifications

• Ability to communicate technical information to nontechnical team members.
• Ability to install, configure and maintain computers, networks, and related hardware and software.
• Ability to identify and resolve computer system malfunctions and operations issues.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Requirements

• This position requires a minimum of two (2) years of IT support experience with emphasis on problem solving.
• Associates degree or equivalent experience. Microsoft (MCSA or MCSE) and/or Cisco (CCENT or CCNA) Certification preferred.

Benefits

• Eligibility to participate in medical, dental, vision, and basic life insurance programs.
• Enrollment in the company’s 401(k) plan.
• Time Off and Paid Sick Leave pursuant to the company’s policies.
• Paid holidays throughout the calendar year.
• Potential for Restricted Stock Units and annual bonuses based on eligibility and performance criteria.