[Hiring] IT Support Specialist @Bird

Role Description

As an IT Support Specialist at Bird, you will serve as the first point of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that keep our team running smoothly. Working closely with the Sr. Manager of IT & Security, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be responsive, approachable, and thrive in an open, collaborative, and fast-moving startup culture.

Responsibilities

• Serve as the initial point of contact for helpdesk support across the organization on a daily basis.
• Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack.
• Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch.
• Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects.
• Maintain and contribute to internal IT documentation and knowledge base.
• Support user access management and provisioning through identity and access management tools.
• Assist with security and compliance initiatives including SOC2 as needed.
• Promote a collaborative, inclusive, and approachable IT culture across the organization.

Qualifications

• 3-5 years of relevant IT support experience
• Hands-on experience with Okta, Google Workspace, and Jamf
• Experience managing endpoints in a Mac-first environment
• Strong communication skills — written and verbal
• High learning agility and genuine curiosity about technology
• Ability to work independently and self-sufficiently in a fully remote environment

Requirements

• East Coast based or willing to work East Coast hours
• Experience with AirWatch or similar PC MDM solutions
• Familiarity with Slack administration
• Basic scripting or automation experience
• Experience supporting a globally distributed workforce

Benefits

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Bird ride credits to get you where you need to be!