[Hiring] IT Support Specialist @Binance

Role Description

This role involves providing IT support to ensure smooth internal operations.

• Act as the first point of contact for Service Requests related to hardware, software, applications, and network issues
• Troubleshoot and resolve incidents using available tools and best practices
• Escalate and route incidents to appropriate teams when necessary while retaining ownership
• Ensure incidents and service requests are resolved within agreed service levels
• Maintain a strong security-first mindset in all support activities
• Assist in defining and improving IT operating procedures and documentation
• Contribute to internal knowledge-sharing platforms and documentation updates
• Monitor systems and services, identifying trends and potential problem areas
• Support IT Operations initiatives across multiple departments
• Collaborate effectively with cross-functional teams to ensure seamless IT service delivery

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Strong hands-on experience with macOS (OSX) and iOS devices
• Proven experience managing Google Workspace (Google Admin)
• Experience with Okta
• Experience with Atlassian Suite (Jira, Confluence, etc.)
• Solid understanding of networking fundamentals: DHCP, LAN/WAN
• Knowledge of Active Directory / Access Points
• Understanding of IPSec VPN
• Familiarity with network monitoring & security principles
• Strong troubleshooting and analytical skills
• Excellent communication skills in English

Requirements

• Strong hands-on experience with macOS (OSX) and iOS devices
• Proven experience managing Google Workspace (Google Admin)
• Experience with Okta
• Experience with Atlassian Suite (Jira, Confluence, etc.)
• Solid understanding of networking fundamentals: DHCP, LAN/WAN
• Knowledge of Active Directory / Access Points
• Understanding of IPSec VPN
• Familiarity with network monitoring & security principles
• Strong troubleshooting and analytical skills
• Excellent communication skills in English

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)