[Hiring] IT Support Specialist @Epika Fleet Services

Role Description

Epika Fleet Services is looking for a IT Support Specialist to provide advanced technical support for our end users in our Atlanta brand-offices. The ideal candidate will handle escalated support issues, assist with network and security troubleshooting, and provide occasional onsite assistance at client or office locations. This role requires strong diagnostic skills and a customer-first mindset.

• Handle escalated support tickets from team, providing timely and effective resolution
• Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve network, connectivity, and security issues
• Support all business-critical applications
• Assist with onboarding and offboarding processes, including device setup and user account configuration
• Maintain accurate documentation of technical issues and resolutions
• Collaborate with leadership teams as needed for complex issues
• Provide onsite support

Schedule: 5 days a week; Monday-Friday: 1 day onsite brand-offices (roaming locally around Atlanta surrounding cities) and 4 days remote.

Qualifications

• 2+ years of IT support experience
• Additional 2+ years of advanced help desk experience
• CompTIA A+, Network+, or Security+ certifications (required)
• Strong knowledge of Windows environment
• Familiarity with network troubleshooting tools and security best practices
• Experience with ticketing systems, remote support tools, and documentation
• Excellent problem-solving, communication, and organizational skills
• Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)

Requirements

• Primarily remote based support
• Standard business hours with flexibility for urgent issues outside of core schedule

Benefits

• Hybrid and/or remote work environment
• Paid Time Off including holidays
• Health Insurance with HSA plan option
• Free Dental and Vision Plan for Employee
• Disability & Life, among other insurance plans
• 401(k) with company match after 90 days of employment
• Employee assistance program
• Opportunities for growth in partner businesses nationwide

Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.