[Hiring] IT Support Specialist @Fundraise Up

Role Description

We’re looking for someone who enjoys helping people, learns quickly, and communicates clearly — even if you don’t come from an IT background. This is our first-line internal support role, and you’ll be the person colleagues come to with everyday technical questions. You won’t be thrown into the deep end: we have runbooks, checklists, and a team to help you grow into the role. If you’re organized, curious, proactive, and comfortable solving small problems step by step — you can succeed here.

Key Responsibilities

• Help colleagues with basic app issues, simple macOS questions, login problems, and general “how do I…?” requests (we’ll teach you everything you need).
• Coordinate with People Ops, DevOps, and Finance; escalate more complex questions with clear context.
• Convert solved cases into short articles and checklists in Notion. Keep our internal guides tidy and easy to use.
• Help track laptops and accessories as they’re assigned, moved, or returned.
• Prepare laptops, set up initial accounts, apps, profiles, bookmarks, and update asset records.
• Follow a clear checklist to disable access, update routing, and prepare devices for return.
• Apply simple rules around access levels and documentation (we’ll guide you on every step).

Qualifications

• Language: Native Russian + strong written/spoken English.
• Confident everyday Mac user (or fast learner).
• You follow steps accurately, respect security rules, and keep things organized.
• Communication: Friendly, patient, service-oriented, and clear in writing.
• Growth attitude: You enjoy learning, improving processes, and taking ownership.
• If you already have 1–3 years of IT/help desk experience — great. If not — we’ll help you build those skills.

Benefits

• 31 days off.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.