[Hiring] IT Support Engineer @Ciklum

Role Description

Ciklum is looking for an IT Support Engineer to join our team full-time in Poland. As an IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Working under the guidance of the Team Lead and senior engineers, this role focuses on daily support tasks and resolving technical issues to maintain smooth operations.

Responsibilities

• Managing Service Desk system tickets
• Providing daily user support with hardware and software issues
• Preparing workstations for newcomers
• Cooperating with other IT sub-departments to solve common IT issues
• Cooperating with the Procurement department in terms of delivery and logistics
• Negotiating with IT service providers
• Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems
• Managing IT assets and tracking them in the Assets Management Tool
• Managing the IT stock, controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed
• Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager
• Studying internal technical documentation, rules, and policies of the IT Department
• Transferring non-standard tasks to Middle or Senior IT Support Engineers

Qualifications

• Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO
• Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills
• Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks
• Understanding of the ITIL principles, good communication skills: To be able to convey information clearly
• Stress resistance: To be able to remain calm in difficult or stressful situations
• Self-improvement and self-education: To be eager to learn
• English level: Intermediate and above

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations