IT Specialist @MasTec Communications Group
Customer Service
Salary $24-25 per hour
Remote Location
Job Type full-time
Posted 6d ago

[Hiring] IT Specialist @MasTec Communications Group

6d ago - MasTec Communications Group is hiring a remote IT Specialist. πŸ’Έ Salary: $24-25 per hour πŸ“Location: EST (UTC-5)

Role Description

The IT Specialist is responsible for responding to inquiries and requests for assistance with the organization's computer systems and/or peripherals.

  • Incident analysis and resolution
    • Logs all service desk calls or email requests into Incident Management System (ServiceNow), assigns, updates, and resolves incidents as needed.
    • Analyzes and resolves incidents with a goal of 90% First Call Resolution.
    • Supports at a minimum Microsoft Office, Windows OS, and Remote Access.
  • Direct Service Desk Requests
    • Completes requests for Password Resets, User Provisioning, Software requests and implementation, printer mapping and support.
    • Logs all service desk email requests into Incident Management System (ServiceNow).
  • Incident prevention and continuous process improvement (when time permits)
    • Investigates causes, tests solutions, and puts solutions in place to reduce calls to the service desk.
    • Fixes causes, not just solutions. Works to eliminate recurring issues and reasons to call.
    • Promotes effective use of technology.
    • Watches for trends that indicate potential incidents and escalates the issues or concerns before they happen.
  • Customer Service
    • Must learn to think of the customer as the most important part of the job.
    • Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
    • Promotes a professional service desk image and sells the value of the service desk.
    • Understanding service desk priorities and objectives and taking an active role in accomplishing these objectives.
  • Participates in other I&O teams
    • Reviews ITS Morning Meeting results and upcoming changes with the goal of knowing what is going into production and what could cause problems.
    • Passes feedback from customers on to the End User.
  • Communication
    • Keeps peers and End User/Alt End User informed of trends, significant problems, unexpected delays and anything new in the environment.
    • Keeps customers informed of global problems, scheduled downtime or anything that affects the computing environment.
    • Keeps customers informed of progress on problems that cannot be resolved on first call.
  • Training
    • Keeps current on all the technology used in the environment supported.
    • Takes training that continues to develop interpersonal skills.

Qualifications

  • Degree in Information Systems or related field, or equivalent combination of education and experience.
  • Completed a Microsoft Certified Professional (MCP), CompTIA A+, CompTIA Network+ or any Desktop Computer/IT Support Certification.
  • 3 years’ work experience in an IT support function or a customer service oriented, call center environment.

Requirements

  • Focus – The ability to remain focused on what is important to the business despite distractions.
  • Problem Solving – The ability to identify and resolve problems quickly and effectively.
  • Proactive Thinking – The ability to take initiative to make improvements.
  • Communication – Speaks clearly and persuasively in positive or negative situations.
  • Customer Skills – The ability to interact with customers in a polite and professional manner.
  • Professionalism – Uses time efficiently and approaches others in a tactful manner.
  • Teamwork - Contributes skills and capabilities to achieve the team’s goals.
  • Flexibility - Performs a wide range of tasks, responding to changes in direction and priorities.
  • Team/Company Fit – Always on time; enjoys working in a casual environment.
  • Technical – The ability to learn technical product information quickly and accurately.

Benefits

  • Compensation of $24- $25 per hour, depending on experience.
  • 401(k) with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Life insurance.
  • Short-term and Long-term disability.
  • Medical, dental, and vision insurance.
  • Dependent care and medical flexible spending accounts.
  • Employee Assistance Program (EAP).
  • Paid time off.
  • Paid holidays.
  • Family and medical leave.
  • Paid sick time.
Before You Apply
️
remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Specialist @MasTec Communications Group
Customer Service
Salary $24-25 per hour
Remote Location
Job Type full-time
Posted 6d ago
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remote Be aware of the location restriction for this remote position: EST (UTC-5)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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