[Hiring] IT Service Desk Engineer @Stellar Tech

Role Description

This role combines daily employee support with workflow optimization, implementation of automation tools, and improvement of IT service quality.

• Full control of Service Desk processes: incident and request handling, onboarding/offboarding, equipment and access issuance.
• Ticket management: prioritization, structure, and response quality control.
• Single point of responsibility for IT support in the Cyprus office.
• Process optimization: identifying bottlenecks, implementing automation, and simplifying workflows.

Qualifications

• 4+ years of experience in IT support/Service Desk/IT operations.
• Fluent conversational English.
• Ability to work with ticket systems and prioritize tasks.
• Troubleshooting and logical thinking skills.
• Administration of Jira/Confluence/Google Workspace/Slack.
• Experience with SaaS and MDM systems.
• Proficiency in Russian/Ukrainian.
• High level of responsibility and ownership (a sense of ownership over the results).
• Ability to work autonomously without micromanagement.
• Proactivity: suggesting improvements rather than waiting for instructions.

Requirements

• Scripting and automation skills.
• Knowledge of IT security basics.

Benefits

• Impactful Work: Your contributions will directly shape the future of our company.
• Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
• Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
• Health: We offer a health insurance package for hybrid mode (Cyprus, Poland) and a health corner in the Cyprus office.
• Wealth: We offer a competitive salary.
• Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
• Collaborative Culture: Work alongside passionate professionals who are as driven as you are.