[Hiring] IT Request Coordinator @NTT DATA North America

Role Description

The Request Coordinator supports Request Fulfillment within Business Relationship Management under the Service Delivery Line of business, by ensuring timely responses to customer requests for hardware, software, and assistance to enhance customer experience and foster collaboration.

• Process and track customer requests for hardware, software, and IT assistance.
• Ensure timely and accurate fulfillment of requests in compliance with service standards.
• Utilize ServiceNow to manage workflows and maintain accurate records.
• Collaborate with IT teams and stakeholders to resolve issues and improve request handling.
• Maintain documentation and provide updates to support mission awareness and continuous improvement.
• Assist in updating the Service Catalog and simplifying data for stakeholder reporting.

Qualifications

• Minimum 5 years' experience with the role/responsibilities listed above.
• Ability to obtain a Public Trust clearance.

Requirements

• Strong coordination and multitasking skills.
• Proficiency in tracking and managing service requests.
• Attention to detail and ability to meet deadlines.
• Familiarity with ITSM tools ServiceNow and workflows.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.