[Hiring] IT Helpdesk Technician @Instasks App platform

Role Description

We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech-savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science or a relevant field.

Requirements

• Requires working from detailed instructions and occasional independent decision-making.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.

Benefits

• Build your future with a secure & safe platform.
• Be your own boss by choosing the TASKS that best suit your schedules.
• Build your income to help increase your revenue.
• Book tasks that are within a 15-mile radius.
• Health & well-being of clients and providers are prioritized.

Company Description

Instasks App is a Professional Concierge Service that provides top-tiered professionals and clients with an online platform for instant bookings and an easy process for all services.

• Providers receive custom requests for their specialized skills.
• The app takes care of all invoicing between client and provider with a detailed invoice.
• We track providers' locations for the client's en route to any job.
• Our mission is to help all providers strive to achieve their financial and independent goals.
• Providers over the age of 18 can participate, and over 21 for tasks serving liquor.
• All providers undergo an extensive background check through a third-party company.
• Each provider will go through etiquette training to ensure friendly and well-mannered service.