IT Help Desk / Internship @Opaa! Food Management
Customer Service
Salary $28 - $32 per h..
Remote Location
🇺🇸 USA Only
Job Type unspecified
Posted 2mths ago

[Hiring] IT Help Desk / Internship @Opaa! Food Management

2mths ago - Opaa! Food Management is hiring a remote IT Help Desk / Internship. 💸 Salary: $28 - $32 per hour 📍Location: USA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions from customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Company Description

Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
IT Help Desk / Internship @Opaa! Food Management
Customer Service
Salary $28 - $32 per h..
Remote Location
🇺🇸 USA Only
Job Type unspecified
Posted 2mths ago
Apply for this position Unlock 90,117 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 90,117 Remote Jobs
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