[Hiring] IT Help Desk @Arcaris Health Group

Role Description

We are seeking a reliable and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will troubleshoot hardware and software issues, ensure timely resolution of tickets, and deliver excellent customer service in a fast-paced environment.

• Provide first-level technical support for hardware, software, and network issues
• Respond to help desk tickets, emails, and calls in a timely manner
• Troubleshoot and resolve issues related to Windows, printers, and common business applications
• Set up, configure, and maintain laptops, desktops, and user accounts
• Escalate complex issues to higher-level IT staff when necessary
• Maintain accurate records of issues and resolutions in the ticketing system
• Assist with onboarding/offboarding of employees (account setup, access, equipment)
• Support basic network connectivity and VPN issues

Qualifications

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of IT support or help desk experience preferred
• Basic knowledge of Windows OS, Microsoft 365, and networking concepts
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks

Requirements

• Experience with ticketing systems (e.g., ServiceNow, Zendesk)
• Familiarity with Active Directory and user account management
• Basic understanding of cybersecurity best practices

Benefits

• Competitive salary
• Opportunities for growth and advancement
• Supportive team environment
• Training and skill development