[Hiring] Investigative Support Associate @Cisive

Role Description

This role engages with candidates to ensure compliance and all supporting documentation is obtained for background screenings. They provide support to candidates through the background screening process.

• Engage candidate for supporting documents or information pre-background screen.
• Assist candidate with dispute or consumer statement portion.
• Utilize in-house system for input of information to the lead.
• Required to obtain FCRA certification and maintain basic certification.
• Supports the RFI process via email or phone contact.
• Explain process to candidates, guiding them through the system.
• Take inbound calls from candidates.

Qualifications

• Prior customer service experience, including high-volume inbound calls.
• Experience responding to escalated calls/customer complaints and providing resolutions.
• Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
• Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems.
• Superior communication skills.
• Proficient in Microsoft Word and Excel, email, internet and computer-based applications.
• Time management skills, the ability to multi-task and attention to detail.
• Strong computer and typing skills.

Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 10 lbs.

Company Description

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.