[Hiring] Interterritorial Service Coordinator @Marco Technologies

Role Description

The Interterritorial Service Coordinator (National Service) provides inside sales support for copier and print solutions. This role is responsible for delivering high-quality service and solution support to clients, while ensuring exceptional client satisfaction is consistently maintained.

• Collaborate with copier sales and service dealers to coordinate service calls for national accounts and interterritorial support.
• Respond promptly and appropriately to internal and external service requests.
• Accurately log client issue details and initiate service calls using company-provided systems and technology.
• Communicate timely and detailed status updates to clients, including estimated resolution times.
• Identify qualified dealer partners to handle specific service requests effectively.
• Assign service requests to appropriate dealers or escalate to designated personnel as necessary.
• Adhere to and support call center performance expectations.
• Contribute to the development and implementation of best practices and operational procedures to enhance efficiency.
• Set up and manage new national account and interterritorial service call processes.
• Perform the set-up of new National Account and interterritorial service calls.
• Monitor and manage the Managed Print Services inbox, ensuring timely responses and proper routing.
• Review, verify, and approve or correct invoices from copier sales and service dealers prior to payment processing.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.

Requirements

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and familiarity with project management and collaboration tools (e.g., Teams, SharePoint, or equivalent platforms).
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple deadlines.
• Ability to analyze service data and apply best practices to improve efficiency and customer satisfaction.
• Excellent verbal and written communication skills, with the ability to interact effectively with both technical and nontechnical stakeholders across all levels of the organization.
• Demonstrated ability to build and maintain positive working relationships, fostering collaboration and trust.
• Strong commitment to task completion, with a proactive approach to problem-solving and goal achievement.
• Adaptability and flexibility to manage change and respond to evolving priorities in a dynamic environment.
• Proven teamwork skills, with a willingness to share responsibility and contribute to group outcomes.
• Ability to remain calm, professional, and objective under pressure or in challenging situations.

Benefits

• Pay Range: $22.10-$33.20 Hourly