Interterritorial Service Coordinator @Marco Technologies
Customer Service
Salary usd 22.1 - 33.2..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago

[Hiring] Interterritorial Service Coordinator @Marco Technologies

3d ago - Marco Technologies is hiring a remote Interterritorial Service Coordinator. πŸ’Έ Salary: usd 22.1 - 33.2 per hour πŸ“Location: USA

Role Description

The Interterritorial Service Coordinator (National Service) provides inside sales support for copier and print solutions. This role is responsible for delivering high-quality service and solution support to clients, while ensuring exceptional client satisfaction is consistently maintained.

  • Collaborate with copier sales and service dealers to coordinate service calls for national accounts and interterritorial support.
  • Respond promptly and appropriately to internal and external service requests.
  • Accurately log client issue details and initiate service calls using company-provided systems and technology.
  • Communicate timely and detailed status updates to clients, including estimated resolution times.
  • Identify qualified dealer partners to handle specific service requests effectively.
  • Assign service requests to appropriate dealers or escalate to designated personnel as necessary.
  • Adhere to and support call center performance expectations.
  • Contribute to the development and implementation of best practices and operational procedures to enhance efficiency.
  • Set up and manage new national account and interterritorial service call processes.
  • Perform the set-up of new National Account and interterritorial service calls.
  • Monitor and manage the Managed Print Services inbox, ensuring timely responses and proper routing.
  • Review, verify, and approve or correct invoices from copier sales and service dealers prior to payment processing.
  • Attend required company and departmental meetings.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

Qualifications

  • An associate degree and two years of relevant experience; or equivalent combination of education and experience.

Requirements

  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and familiarity with project management and collaboration tools (e.g., Teams, SharePoint, or equivalent platforms).
  • Strong organizational and time management skills with the ability to prioritize tasks and manage multiple deadlines.
  • Ability to analyze service data and apply best practices to improve efficiency and customer satisfaction.
  • Excellent verbal and written communication skills, with the ability to interact effectively with both technical and nontechnical stakeholders across all levels of the organization.
  • Demonstrated ability to build and maintain positive working relationships, fostering collaboration and trust.
  • Strong commitment to task completion, with a proactive approach to problem-solving and goal achievement.
  • Adaptability and flexibility to manage change and respond to evolving priorities in a dynamic environment.
  • Proven teamwork skills, with a willingness to share responsibility and contribute to group outcomes.
  • Ability to remain calm, professional, and objective under pressure or in challenging situations.

Benefits

  • Pay Range: $22.10-$33.20 Hourly
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Interterritorial Service Coordinator @Marco Technologies
Customer Service
Salary usd 22.1 - 33.2..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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