[Hiring] International Field Service Representative @Motorola Solutions

Role Description

Silvus is seeking an International Field Service Representative (IFSR) to serve as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales and post-sales support, influencing product direction, and delivering advanced technical solutions. The IFSR role exercises independent judgment and discretion in adapting our multi-antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. The IFSR represents Silvus professionally in the field, embodying the company’s technical leadership and commitment to customer success across all market sectors. This position reports to the Director of Sales Engineering and operates autonomously in the field, collaborating closely with Engineering, Sales, and Product Management. While this position is 100% remote, candidates must be based in Taiwan to be eligible.

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evolutions, modifying configurations to address specific operational challenges.
• Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
• Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
• Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements.
• Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations.
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
• Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues.
• Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
• Contribute to the development of our internal best practices and process improvements for customer support and deployment success.
• Perform other related duties of which the above are representative.
• Travel up to 75% of the time and work on-site at the customer's location.

Qualifications

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred.
• Minimum 1-3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determine FSR level placement.
• Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
• Exceptional written and verbal communication skills.
• Basic proficiency in English (reading and writing) is required.
• Excellent organizational skills and attention to detail.
• Must be based in Singapore.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

Requirements

• Experience with radio frequency test equipment (spectrum analyzers, signal generators).
• Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking.
• Familiarity with Linux environments, scripting, or C/C++ programming.
• Previous military experience in a communications or technical role.

Benefits

• Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field.
• Lift up to 50 lbs. of equipment for the setup of demonstration and testing.