[Hiring] Integration Support Analyst @Dedalus

Role Description

Join us as Integration Support Analyst at Dedalus, one of the World’s leading healthcare technology companies, as part of our Support Team in conjunction with Systems Integration deployment staff, Dedalus application support and clients. You will support the Dedalus integration engine platform and interoperability solutions, undertaking proactive management of interface support issues/incidents impacting solution service.

You will:

• Provide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies in relation to interface configurations and integration engine platforms contained within the Dedalus interoperability product portfolio.
• Proactively manage and resolve assigned integration incidents to restore service efficiently while meeting or exceeding Service Level Agreements.
• Perform troubleshooting, problem-solving, and root cause analysis for logged incidents.
• Monitor and act upon integration support alert notifications applied across the production service.
• Participate in out of hours support on a rotational basis, including high-severity issue response.
• Maintain accurate integration support documentation, status updates, and reporting within Service Management Systems, ensuring knowledge bases are kept up to date.
• Contribute to continuous improvement by following ITIL processes, supporting release documentation and participating in Root Cause Analysis activities and Product User Groups.
• Undertake incident statistic reviews and issue prioritisation activities.

Qualifications

• Experience in a Customer Support role, or a similar role in Healthcare IT
• Experience providing Application Support Services in a functional/technical capacity
• Understanding of application support processes
• Excellent troubleshooting skills
• Ability to build rapport with internal and external stakeholders
• Excellent attention to detail

Requirements

• Healthcare experience or degree in Health Information Management and/or Information Technology
• Health Information standard interfacing standards (HL7 and FHIR APIs) experience
• Demonstrates proven ability to help clients identify business challenges and lead them on a journey to solve these challenges and deliver the right outcomes

Benefits

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world.

Company Description

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 4th December 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in.