[Hiring] Integration Specialist @FERGUSON

Role Description

Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also serving as a technical resource for advanced system, integration, and field-related issues.

Please Note:

• Candidate must reside in California
• Remote role with approximately 15% travel (3 days per month); remaining time is remote
• Travel primarily within the assigned region, with occasional overnight stays

Key Responsibilities

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
• Document customer interactions, troubleshooting steps, and resolutions within the support system
• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and escalate issues when necessary
• Assist with system integrations and support implementation efforts for municipal customers
• Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections
• Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues
• Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting
• Deliver training to customers and internal teams on system operation and troubleshooting
• Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution

Qualifications

• Bachelor’s Degree preferred, but not required
• Experience in a customer service or technical support environment required
• Strong technical troubleshooting and problem-solving skills
• Ability to troubleshoot across hardware, communications, software, and data to identify root cause
• Experience with system integrations, APIs, web services, or software-to-software data exchange preferred
• Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred
• Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred
• Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and ticket volume
• Professional, patient, and effective in resolving complex issues
• Ability to develop and deliver presentations to groups
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred
• Willingness and ability to travel as needed

What Success Looks Like (First 90 Days)

• Gaining a strong understanding of Neptune systems, tools, and common support scenarios
• Shadowing team members and progressively taking ownership of support tickets
• Actively participating in the nationwide Support queue and demonstrating consistent ticket ownership
• Demonstrating clear, professional communication with customers and internal teams
• Accurately documenting tickets, troubleshooting steps, and resolutions
• Independently troubleshooting and resolving basic-to-intermediate customer issues
• Developing proficiency with Neptune 360, AMI systems, gateways, integrations, and related technical tools

Benefits

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay Range

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

• $3,375.00 - $8,433.70

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.