[Hiring] Intake & Operations Coordinator @Mhoodle

Role Description

We are hiring a detail-oriented and compassionate Intake & Operations Coordinator to support multiple therapy practices. This role is ideal for someone with experience in mental health or healthcare administration who enjoys working with systems, communication, and client coordination. This is a remote position; however, applicants must reside in Georgia.

The Intake & Operations Coordinator is often the first point of contact for individuals seeking therapy services. You will manage incoming inquiries, guide prospective clients through the intake process, schedule appointments, and support administrative workflows across multiple practices. This role requires someone who can balance warm, professional communication with strong organization and attention to detail.

Responsibilities

• Respond to client inquiries via phone and email
• Conduct brief intake screenings to understand client needs
• Match clients with appropriate clinicians when applicable
• Schedule appointments within EHR systems
• Maintain accurate client records and documentation
• Communicate clearly with clinicians and practice owners
• Follow up with prospective clients as needed
• Support administrative and operational workflows

Qualifications

• Must currently reside in the state of Georgia
• 2+ years of experience in administrative, healthcare, or client-facing roles
• Strong written and verbal communication skills
• Experience working remotely
• Ability to manage multiple tasks and priorities with strong attention to detail
• Professional, warm, and client-centered communication style
• Reliable high-speed internet and a quiet, professional workspace

Requirements

• Experience working in a therapy or healthcare practice (preferred)
• Familiarity with EHR systems such as:
• SimplePractice
• TherapyNotes
• TheraNest
• Sessions Health
• Experience with tools such as Google Workspace, Slack, or Asana (preferred)
• Comfortable working independently and taking ownership of tasks

Benefits

• Schedule: Monday–Friday, 9:00am–3:00pm EST
• Training: Self-paced paid onboarding (~15 hours during the first week). Regular hours following training.
• Pay: $16–18/hour depending on experience

Employment Type

This is a temporary position expected to run through February 2027, with the potential to extend into a long-term role.

Application Instructions

To confirm you carefully reviewed this posting, please include the phrase: “organized systems matter” somewhere in your application.