[Hiring] Intake Coordinator, Home Health @Sutter Health

Role Description

The Home Health Authorization Coordinator III serves as the initial point of contact for potential home health patients, working closely with our Home Health nurses. This role is pivotal in managing new referrals and ongoing follow-ups, acting as a liaison between patients, families, and referral sources. This position is eligible for mobile/remote work if you meet eligibility requirements.

• Eligible for work from home with reliable power and internet services
• Occasional on-site work may be required for training or other purposes if within driving distance to the center

Qualifications

• Minimum of 5 years of telephonic experience in a healthcare setting
• 3–5 years of experience using the Epic healthcare system
• HS Diploma or GED
• 2 years recent relevant experience

Requirements

• Knowledge of medical terminology, CPT/HCPCS/ICD-9 coding
• Ability to exercise discretion and make independent judgments
• Knowledge of Microsoft Office programs including Excel and Word
• Ability to maintain composure during challenging interpersonal interactions
• Active listening skills; including interpersonal skills and telephone communication
• Organizational skills with attention to detail and follow-up

Benefits

• Comprehensive benefits package