[Hiring] Intake Care Representative @The Cigna Group

Role Description

The job profile for this position is Intake Care Representative, which is a Band 1 Professional Career Track Role. As an Intake Care Representative, you will be a trusted first point of connection—helping patients, providers, and care partners move DME (Durable Medical Equipment) referrals forward with clarity, compassion, and precision. This role is ideal for someone who enjoys solving problems, collaborating across teams, and contributing to timely, high-quality patient care. You will grow your healthcare expertise while supporting work that truly makes a difference.

Hours: Monday-Friday, 8:30am-5pm ET

Responsibilities

• Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements
• Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information
• Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach to ensure accurate patient records
• Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details
• Coordinate intake workflows across calls, emails, faxes, and hospital portals to support timely order progression
• Apply Medicare and same-or-similar guidelines to promote accurate and compliant processing
• Monitor referral status within hospital and facility systems and communicate updates or next steps
• Post payments accurately and support clean, well-maintained account balances
• Partner with teammates to balance workload and support continuous improvement

Qualifications

• High School Diploma or GED
• Ability to manage multiple workflows while maintaining attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and data entry

Requirements

• Minimum of 1 year of experience in customer service, intake, clerical, or administrative support
• Experience in a healthcare, pharmacy, DME, or medical office environment

Benefits

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.