[Hiring] Intake Care Associate @Sedgwick

Role Description

To provide world class customer service and service delivery to our clients and patients through processing referrals in the delivery of medical goods and services.

• Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service.
• Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process.
• Procures vendor partners for each referral as it relates to the goods or services requested.
• Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals.
• Provides quotes back to clients for approval or follow up on quotes already sent to obtain written approval for requested referrals ensuring that each referral is deemed medically necessary and approved by the claim’s adjuster.
• Confirms all required and relevant billing information exists in each referral as it relates to the workflow and billing processes in place and moves those referrals to be billed each day.
• Processes referrals per state regulations and workers compensation guidelines.

Qualifications

• High school diploma or GED required.
• Two (2) years of industry experience in healthcare network and patient care scheduling or equivalent combination of education and experience required.
• Strong customer service skills.
• Strong critical thinking skills.
• Self-Starter.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to create and complete comprehensive, accurate and constructive written reports.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Requirements

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion.
• Ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Computer keyboarding, travel as required.
• Hearing, vision and talking.

Benefits

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies.
• Certified as a Great Place to Work®.
• Fortune Best Workplaces in Financial Services & Insurance.