[Hiring] Intake Care Associate @Sedgwick

Role Description

To enter patient referral data for medical treatment; to enter referrals in an expedited and accurate fashion entering and assigning to a patient care coordinator within 2 hours.

• Receives emails through multiple shared inboxes and distributes emails to correct departments.
• Takes inbound calls to schedule new referrals for ancillary services, routing as needed, and provides the client with interim status updates as needed.
• Ensures new orders are entered timely in accordance to our standard operating protocols.
• Creates new referrals from inbound calls, emails sent to multiple inboxes, and from an internal portal.
• Distributes new referrals to colleagues in multiple departments.
• Prepares accurate end of day reports.
• Maintains a spreadsheet/logs of referral distribution.
• Upholds Sedgwick values and supports our mission statement.
• Serves as a liaison between other departments (DME durable medical equipment /HHS home health services /T&T translation & transportation), Xchanging and other in-house staff.

Qualifications

• High school diploma or GED required.
• One (1) years of industry experience, healthcare network and patient care scheduling, or similar or equivalent combination of education and experience required.
• Strong customer service skills.
• Excellent time management skills.
• Strong critical thinking skills.
• Self-Starter.
• Ability to navigate multiple electronic workers comp referral systems.
• Results oriented, dependable, strong team player with Can Do approach, solid work ethic.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to create and complete comprehensive, accurate and constructive written reports.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Requirements

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Company Description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies.
• Certified as a Great Place to Work®.
• Fortune Best Workplaces in Financial Services & Insurance.