[Hiring] Intake Authorization Lead @Plenful

Role Description

Plenful is seeking a hands-on, technical, and customer-obsessed leader to own the success of our Intake Authorization Suite implementations. In this role, you’ll sit at the intersection of technology, healthcare operations, and customer experience, driving outcomes for a fast-growing and strategically critical product line.

You’ll serve as both a technical subject matter expert and a player-coach, leading complex implementations, shaping scalable onboarding frameworks, and building a high-performing Technical Customer Success team. This is a highly visible role with direct impact on customer value, retention, and product evolution - ideal for someone who thrives in fast-paced, high-ownership environments and loves solving complex technical problems in healthcare.

• Own implementation outcomes and long-term success for use cases in our Intake Authorization Suite.
• Serve as a player-coach on our Technical Customer Success team.
• Drive time-to-value for our Intake Authorization customers by designing efficient, repeatable implementation templates and playbooks.
• Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering.
• Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations.
• Build tight feedback loops with Product and Engineering.
• Own KPI outcomes for Intake Authorization implementations including time to value, customer satisfaction, and resolution times.

Qualifications

• 5+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field.
• Ability to explain complex technical problems in concise communication.
• Experience in the healthcare industry, preferably within the patient intake, benefits verification, and prior authorization space.
• Mentored and guided team members in effective implementation and problem-solving.
• Successfully served as a senior escalation point for complex technical issues.

Requirements

• Proficient in SQL.
• Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.).
• Familiarity with code (Python, YAML, etc.).

Benefits

• Enjoy unlimited PTO, fully covered health insurance (medical, dental, and vision), meal stipend, health & wellness stipend, 401(k) matching, and stock options.
• Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact.
• Strengthen your partnership expertise through collaboration with experienced, high-performing leaders across the organization.