[Hiring] Insurance Licensing Customer Experience Analyst @ReSource Pro

Role Description

We are seeking a Customer Experience Analyst who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client.

In This Role, You Will...

• Manage inbound/outbound calls and emails as a subject matter expert
• Provide clear communication to brokers and insurers (via phone, email, and chat)
• Communicate with the Department of Insurance regarding new license projects
• Provide exceptional customer service to client customers
• Complete requested client/broker tasks and processes
• Collaborate with peers and leaders to meet client needs
• Contribute to the achievement of internal team goals

Qualifications

• 2+ years customer service insurance experience required
• Insurance licensing process experience required
• Department of Insurance knowledge/experience preferred
• Reliable and professional
• Ability to follow processes and procedures
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate
• Flexibility and adaptability to changing priorities

Requirements

• Salary range: $13.67 - $28.72 per hour
• Salary may vary based on geographic location

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Interview Process

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

The standard interview process includes:

• Behavioral Interview with Talent Acquisition
• Online talent assessment
• Hiring Manager Interview
• *Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.