[Hiring] Insurance Customer Sales and Service Representative @AAA-The Auto Club Group

Role Description

Why Choose a Career with the AAA The Auto Club Group (ACG)?

You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!

A Day in the Life of an Insurance Customer Sales and Service Rep:

• Provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment.
• Explain product features and service advantages to existing and potential customers to promote and sell various membership and/or insurance products and services to achieve sales production goals.

In this role, you will also have the opportunity to:

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues.
• May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Qualifications

• High School Diploma or equivalent (GED).
• Experience providing a high level of customer-focused service.
• Navigating through a PC Windows environment, including accessing information from multiple applications.
• Managing and navigating multiple sources of information and applying them as needed.
• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.).
• Cross-selling.
• Current Property & Casualty Insurance license.
• May be required to attain and maintain state membership licenses as appropriate by the department.

Requirements

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning).
• Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Benefits

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives.
• Overtime earning potential at time and a half the hourly wage.
• Fully paid training.
• Medical, dental, and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA Membership discounts, perks, rewards, and much more.
• $1,000 sign-on bonus for Licensed Property and Casualty Agents.

Company Description

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.