[Hiring] Insurance Admin/Back-office Assistant @Valatam

Role Description

This 100% remote Bilingual Back-office Assistant role is ideal for organized, detail-oriented bilingual professionals with an insurance background. You will be assigned to one of our client placements with a growing US insurance company.

Key Responsibilities

• Notices Of Cancellation.
• Reviewing & Updating Policies.
• BOR/Loss Run Request Letters and certificates/Binders.
• Acord Applications.
• Motor Vehicle Reports and Auto ID Cards.
• Carrier Downloads.
• Billing Enquiries, endorsements, and quoting.
• Perform data entry and internal reporting tasks.
• Manage emails and communication with customers.
• Other similar or related tasks.

Qualifications

• Fluent English (C1/C2) and Spanish.
• 2 to 6 years of experience in remote Insurance work with US/Canadian clients.
• Proficiency with Agency Management Systems such as AMS360 or similar.
• Proficiency with Google Workspace and Microsoft Office.
• Excellent attention to detail, communication, and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

• Competitive hourly rate in USD.
• Guaranteed annual pay increments.
• Discretionary client bonuses (80% of our clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.