[Hiring] Installation Tech Support @Sonic Electronix

Role Description

We are looking for expert car audio and automotive electronics (12V) technicians to provide remote technical support to customers in the United States.

Qualifications

• Proven, hands-on experience installing car audio systems
• Practical knowledge of:
  • Amplifiers
  • Subwoofers
  • Speakers
  • DSP (Digital Signal Processors)
  • Factory radio integration
  • Wiring and speaker enclosures
• Familiarity with recognized brands such as:
  • Kicker, JL Audio, Rockford Fosgate, Pioneer, Kenwood, Sony, Alpine, JVC
  • (or other equivalent brands)
• Ability to diagnose installation issues
• Advanced English and Spanish (spoken and written)
• Strong written communication skills for emails and chat
• Own computer and stable internet connection

Requirements

• Respond to technical support emails and/or calls
• Assist customers with:
  • Equipment compatibility
  • Installation guidance
  • Basic setup
  • Troubleshooting and problem resolution
• Maintain clear, professional, and customer-focused communication

Company Description

We are a U.S.-based e-commerce company specializing in aftermarket car audio, with a large customer base and products from well-known brands in the automotive audio industry.

We work directly with customers who are passionate about car audio, and we’re looking for technicians who truly understand real-world installations — not just theory.