[Hiring] Inside Property Analyst @Allstate

Role Description

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve:

• Traveling to customers' homes to conduct on-site inspections.
• Investigating coverage, preparing estimates, and settling claims promptly and efficiently.
• Handling virtual claims countrywide using various platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focusing on water losses to ensure customers receive the highest level of support and resolution.

You will wear several hats that require a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: Independently investigate property claims through detailed reviews of damage and policy interpretation.
• The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with various stakeholders, incorporating tactics for complex situations.
• The Problem Solver: Utilize multiple tools in a fast-paced environment, employing critical thinking skills.
• The Recorder: Protect the company financially by executing policies and maintaining accurate documentation in the claims system.

Schedule:

• During Training: Virtual, Monday through Friday, 8am-4:30pm.
• After Training: Virtual, Monday-Friday, 8am-4:30pm with rotational Saturday duty.

Qualifications

• Reside in the Central Standard Time zone.
• 1+ years of customer service, organizational, and multi-tasking skills.
• Previous industry experience is highly desired.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Proficiency in using Xactimate and other relevant software for estimating.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Excellent communication and interpersonal skills to provide exceptional customer service.

Requirements

• As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor.
• If required, secure license(s) within 60 days of hire.
• The Hiring Manager will work with you along with the Centralized Licensing team to ensure proper licensing.

Benefits

• Comprehensive training program designed to build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement.
• Eligibility for a $1000 Licensing Sign-on Bonus if you have the applicable active licenses.
• Benefits package from Day 1 of employment, including time off, healthcare, retirement, and more.
• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that supports work/life balance.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life.