[Hiring] Inside Property Adjuster @Allstate

Role Description

This is a remote role. Candidate residing in Pacific & Mountain time zone preferred. Schedule - 8:00 - 4:30 EST Monday-Friday and rotational Saturday.

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibilities will include:

• Virtually inspecting damages
• Investigating coverage
• Preparing estimates
• Settling claims promptly and accurately

You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration, using different channels including voice calls, email, and text messages. This role focuses particularly on water losses.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, always leading with empathy.
• The Investigator: You’ll independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: You’ll use phone, emails, and video chat to help customers through a fast, fair, and easy claims process.
• The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, and third-party carriers.
• The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment.
• The Recorder: You’ll protect the company financially by executing policies and keeping clear records of your work.

Qualifications

• Candidate residing in Central & Eastern time zone preferred
• 1+ years of previous customer service experience required
• Previous industry experience is highly desired
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred
• Ability to assess property damages and accurately determine claim coverage
• Excellent negotiation and communication skills
• Ability to work independently and manage time efficiently in a virtual work environment
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions

Requirements

• As a condition of employment, you may be required to obtain an adjuster and/or an appraiser license
• If applicable, you will be required to secure license(s) within 60 days of hire
• The Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed

Benefits

• Comprehensive benefits package from Day 1 of employment
• Competitive pay with support for continuous development and career advancement
• Flexibility in scheduling and a time off policy that supports work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life