[Hiring] Industrial Customer Success Manager @Claroty

Role Description

We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About the role:

• You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform.
• Guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs.
• Act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to resolution.
• As the quarterback of the customer experience, orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success.

Qualifications

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization.
• Experience managing large, complex customer accounts.
• Ability to quickly ramp on complex products and operate at a “power-user” level.
• Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues).
• Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution.
• Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering.
• Strong communication skills, with the ability to translate between technical teams and business stakeholders.
• Highly organized with strong attention to detail.
• Fluency in German and English is a requirement.
• This role can be based in Germany or the United Kingdom.
• Ability to travel (up to 25%).

Requirements

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization.
• Experience managing large, complex customer accounts.
• Ability to quickly ramp on complex products and operate at a “power-user” level.
• Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues).
• Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution.
• Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering.
• Strong communication skills, with the ability to translate between technical teams and business stakeholders.
• Highly organized with strong attention to detail.
• Fluency in German and English is a requirement.
• This role can be based in Germany or the United Kingdom.
• Ability to travel (up to 25%).

Benefits

• A Great Place to Work® certified company.
• Headquartered in New York City with employees across the world.
• Recognized as the industry leader in CPS protection.
• Backed by the world’s largest investment firms and industrial automation vendors.
• Named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025.
• Recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row.
• Ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.
• Equal-opportunity employer committed to fostering a diverse and inclusive work environment.