[Hiring] Incident Intake Coordinator @Merakey

Role Description

We are seeking an Incident Intake Coordinator to join our team!

Location: Remote Position, but must be in PA.

Schedule:

• Monday & Tuesday evening
• Saturday 12pm-8pm
• Sunday 12pm-8pm

Rate: $18-$31/hr - Based on Experience

Responsibilities:

• Receive incident notifications via phone, text, or automated reporting system
• Conduct immediate intake interviews to gather essential details (who, what, when, where, immediate actions, health and safety status)
• Ensure incidents are properly categorized
• Create initial incident records in EIM (for PA) or the appropriate state required system
• Timestamp all calls and entries
• Forward incidents requiring investigation to the appropriate PQI Coordinator and Investigator in QCO
• Escalate safety risks or events requiring immediate intervention to leadership in real time
• Route non-urgent reports for follow up and entry into Avatar
• Track all incidents from intake through assignment, investigation closure, and finalization in EIM
• Provide clear supportive guidance to callers
• Collaborate with PQI Directors to ensure accurate and timely information exchange
• Maintain accurate logs of all incidents calls and follow up actions
• Participate in incident management dashboard updates

Qualifications

• Must have experience with operating EIM (PA)
• 1-3 years of IDD experience
• Knowledge of other state EIMS a plus
• Proficient in Microsoft Office Suite
• Smartsheet experience
• HS Diploma Required

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources
• Access Care.com for backup childcare, elder care, and household services
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP)
• Tuition reimbursement and educational partnerships
• Employee discounts and savings programs on entertainment, travel, and lifestyle
• Access to Pryor Online Learning for free online personal development classes

Company Description

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer!

We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!