[Hiring] Inbound Retail Care Specialist @VXI Global Solutions

Role Description

As a Customer Care Specialist, you’ll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales—focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience.

• Handle 30–40 inbound calls per day with professionalism and enthusiasm
• Provide personalized product recommendations and complete transactions
• Resolve customer inquiries efficiently while delivering exceptional service
• Translate technical information into simple, customer-friendly language
• Actively listen to identify needs and tailor solutions accordingly
• Adapt to a fast-paced sales environment and evolving technology offerings
• Maintain high energy and empathy in every interaction

Qualifications

• Minimum 2 years in a customer-facing sales or service role
• Bachelor’s degree preferred, or equivalent work experience
• Excellent verbal and written communication skills
• Strong interpersonal skills and emotional intelligence
• Ability to work independently and make confident decisions
• Proficient in using digital devices (Mac, iOS, etc.)
• Basic troubleshooting experience for common tech issues
• Typing speed of at least 42 WPM with 95%+ accuracy
• Digital media experience (music, photography, video) is a plus
• Comfortable working in a dynamic, sometimes ambiguous environment
• Flexible availability, including evenings, weekends, and holidays
• Available to work shifts between 7:00 AM – 11:00 PM Central Time

Benefits

• $17.31/hour pay
• Full-time, 40-hour work week
• 100% paid training
• Medical, dental, vision & life insurance options available
• Referral bonus: Earn $20 on every paycheck per active referral—no cap!
• Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines)
• Career advancement and skill development opportunities
• Remote work benefits: Save time, money, and energy from home

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.
• Ergonomics: A comfortable desk setup with all necessary equipment.
• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.