[Hiring] Inbound Outbound Queue Associate @CVS Health

Role Description

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must.

• Promotes/supports quality effectiveness of healthcare services.

Qualifications

• 1+ years of call center experience.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.

Requirements

• At least 2-4 years’ experience as a medical assistant, office assistant, or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.
• Familiarity with basic medical terminology.
• Effective communication, telephonic, and organization skills.
• High professionalism to interact with clients, internal departments, and vendors.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.