[Hiring] Inbound/ Outbound Queue Associate @CVS Health

Role Description

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department.

• Part of a fast-paced environment in which high level customer service is a must.
• Promotes/supports quality effectiveness of healthcare services.

Qualifications

• 1+ years of call center experience.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.
• At least 2-4 years’ experience as a medical assistant, office assistant, or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through internal/external computer systems.
• Ability to effectively participate in multi-disciplinary team including internal and external participants.
• Familiarity with basic medical terminology.
• Effective communication, telephonic, and organization skills.
• High professionalism to interact with clients, internal departments, and vendors.

Requirements

• High School diploma or G.E.D.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.