[Hiring] Inbound Customer Service Representative @ISTA Personnel Solutions

Role Description

This role involves providing compassionate support to patients and families in the Hospice Healthcare sector.

• Manage all aspects of the patient intake process
• Establish and maintain positive relationships with customers and referral sources
• Respond to customer requests and concerns promptly and professionally
• Handle insurance verification and authorization processes
• Schedule appropriate staff to meet with patients and families to discuss hospice services
• Coordinate hospital discharges and general admission processes
• Perform data entry tasks, keeping all admission tracking logs up-to-date

Qualifications

• Minimum of one year experience in a customer service role, dealing with customers over the telephone or in person
• Exceptional English communication skills
• Ability to display empathy and patience when addressing customer concerns
• Computer literate (Word, Outlook)

Requirements

• Work on weekends (PST hours)
• Work on both South African and US public holidays
• Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection
• Reliable power backup solution to manage load shedding and power outages

Company Description

ISTA Personnel Solutions South Africa is a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector.