[Hiring] Inbound Customer Service Agent @The Sydney Call Centre

Role Description

MCI is looking for enthusiastic and service-driven Customer Support Agents to join our team! In this role, you’ll engage with customers nationwide, provide support, resolve technical issues, and promote products and services while delivering a best-in-class customer experience. You’ll interact with hundreds of customers each week, so we’re seeking confident, motivated individuals who bring energy, positivity, and a team-first mindset to every shift.

Qualifications

• Must be 18+ years old with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute accurately
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Reliable and punctual with strong organizational skills
• Strong ability to troubleshoot, resolve conflicts, and problem solve
• Customer service oriented: empathetic, patient, responsive, and conscientious
• Ability to multi-task, self-manage, and stay focused in a fast-paced environment
• Strong team orientation with excellent interpersonal skills

Requirements

• 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative support in a contact center environment (preferred, not required)
• Prior state or federal work experience (preferred, not required)

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.