[Hiring] Inbound Answering Service Operator @CONTINENTAL MESSAGE SOLUTION INC

Role Description

As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved.

• Help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more
• Represent clients including but not limited to OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit
• Answer inbound calls from a variety of industries
• Serve callers by following client direction and reference FAQ pages to answer questions
• Guide caller through decision making to ensure messages are relayed to the correct client/department/representative
• Input information quickly and accurately based on client provided scripting
• Select appropriate call types to ensure proper relay of messages
• Dispatch messages to the appropriate contact based on client instructions
• Answer client contacts requesting information on existing messages
• Notate/update accounts according to client request

Qualifications

• High school diploma, GED
• Ability to commit to a minimum of 20 hours per week
• Must commit to working one weekend day per week
• Ability to pass a criminal background check successfully
• Proficiency in computer operations
• Computer equipment, if interested in remote work
• Related work experience
• Excellent verbal and written communication skills
• Ability to meet physical job requirements (90% of shift confined to workstation)
• Ability to type 35 WPM
• Must reside in Ohio or Nevada

Requirements

• A good fit for applicants with related experience in call center, medical industry, or customer service
• A good fit for applicants that are proficient in computer operations and familiarity with various software applications
• A good fit for applicants seeking reliable, long term employment
• A good fit for applicants who are task/detail oriented

Benefits

• Work at Home
• Performance and Attendance based Bonus structure
• Thorough, Paid Training
• Overtime
• Paid Time Off

Company Description

WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.