Implementation Support Specialist @SmithRx
Customer Service
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 1wk ago

[Hiring] Implementation Support Specialist @SmithRx

1wk ago - SmithRx is hiring a remote Implementation Support Specialist. ๐Ÿ’ธ Salary: unspecified ๐Ÿ“Location: USA

Role Description

SmithRx is looking for an Implementation Support Specialist to join the companyโ€™s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.

As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.

  • Responsible for being the main point of contact for TPA (an external client) for new group implementations
  • Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
  • Ensure all requirements are documented in the standard project templates and tools
  • Assist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle
  • Maintain a detailed project plan and an open items log for project monitoring purposes
  • Manage day to day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
  • Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
  • Build client profile utilizing CRM tool
  • Act as a liaison between the internal contracting team and the Implementation Team
  • Act as a liaison between the internal invoicing team and the Implementation Team
  • Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
  • Participate in post go live discussion to improve identified performance opportunities
  • Participate in the new group implementation lifecycle
  • Participate in internal and external client meetings
  • Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
  • Provide attention to detail on all project requirements to ensure the clientโ€™s needs are met
  • Ability to be a self-starter and take initiatives

Qualifications

  • Bachelor's degree or equivalent work experience preferred
  • Healthcare and/or pharmacy experience strongly preferred
  • Experience coordinating complex tasks across multiple projects and clients
  • Experience in a customer service role
  • Corporate experience preferred
  • Proficiency in Microsoft Office required
  • Proficiency in the Google platform/apps preferred
  • Proficiency using Salesforce
  • Strong communication skills via face-to-face meetings, conference calls and written correspondence
  • Strong team orientation and desire to succeed
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
  • Ability to work with tight deadlines and solve for near term deliverables
  • Ability to manage multiple projects and tasks with grace, efficiency, and ownership

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-Term and Long-Term Disability
  • Wellness Benefits
  • Commuter Benefits
  • Employee Assistance Program (EAP)
  • Well-stocked Kitchen In Office Locations
  • Professional Development and Training Opportunities
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Implementation Support Specialist @SmithRx
Customer Service
Salary unspecified
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 1wk ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
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